FAQ'S

Shipping & Delivery

Yes, we ship all over the Philippines. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 2-7 business days to arrive. Provinces & isolated areas deliveries can take anywhere from 5-10 days. Delivery details will be provided in your confirmation email.

We only accept same day delivery via Lalamove if you live in Metro Manila area. You can choose same day delivery in the check-out page if you live in Metro Manila.

Payment

Yes! we offer cash on delivery Nationwide.

Yes, we also accept credit card & debit card via Paymongo the trusted payment gateway here in the Philippines.

Yes, we also accept G-cash payment via Paymongo the trusted payment gateway here in the Philippines.

Return & Refund

We apologized for what happened, and we will take full responsibility for that. You can email us at help@njmapparelshop.com with a subject line (WRONG ITEM).

We will do our best to assist you on your concern.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@njmapparelshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@njmapparelshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Other

You can contact us via email help@njmapparelshop.com or DM us on Facebook & Instagram (NJM Apparel)

SAME DAY DELIVERY

We offer same day delivery, if you're area is within Metro Manila & Rizal. Choose Lalamovee Shipping at checkout.